Hotelity jobs
 

Guest Relation Agent luxury resort located on Costa del Sol

Full-time
Posted: 21.08.2019
Ikos Andalusia

Ikos Andalusia

Salary offer (brutto)

2040 EUR/mesačná mzda (brutto)-základná zložka

Start date

21.8. 2019

Job location

Spain, Europe
Estepona

The Rooms Division department consists of three major areas: front office, guest relations & housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7.

Information about job
  • Job location:
    Spain, Europe
  • Job location - more information:
    Estepona
  • Work area/department:
    Hotels and restaurants, Reception and Housekeeping
  • Salary offer (brutto):
    2040 EUR/mesačná mzda (brutto)-základná zložka
  • Start date:
    21.8. 2019
  • Type of work agreement:
    Full-time
  • Job description, rights and responsibilities:
    What you’ll do:

    You will handle all guest enquiries and guest information ensuring they will experience a perfect vacation. In brief:

    Have an excellent knowledge of the resort, facilities, daily events, activities, food & beverage functions and more
    Ensure that all information is kept at Logbook up-to-date at all times.
    Welcome and always greet all arriving and in-house to emphasize on personalized service.
    Escort VIP guests to the room and to show all hotel facilities
    Be responsible for the preparation and offer of welcome drinks for arriving guests in cooperation with the F&B outlet
    Liaise closely with Reception, Housekeeping and F&B with regards to VIP amenities and special requests
    Write and distribute guest letters, cards, invitations and several gifts
    Distribute Internal Questionnaires to the guests upon departures.
    Monitor guest satisfaction and report all guest feedback
    To apply please do it through this link (please copy and paste it into the browser):

    https://ldd.tbe.taleo.net/ldd04/ats/careers/v2/searchResults?org=IKOSINTER&cws=40

    Please note that JUST the applications made through the link shown above will be considered.

  • Other benefits:
    Competitive benefits, including transportation from-to work, nutrition & seasonal accommodation
    At Ikos Resorts, we believe in bringing the best to our guests through continuous learning & improvement, from basic customer service skills to hospitality-specific content, available to all our people
    Performance Achievement through a performance management process that focuses on your strengths, progress and career possibilities
    Fantastic opportunities to participate in a variety of corporate activities (employee events, sustainability initiatives, volunteerism and more)
    Our company is growing fast. You are going to be part of this growth and you will have many opportunities for personal as well as professional development
Job requirements
  • Education requirements:
    higher vocational training
  • Language skills requirements:
    • English - advanced
    • Spanish - advanced
    Competency in all defined languages
  • Required experience:
    3-5 years
  • Personality abilities and skills:
    Enthusiasm, openness and a self-motivated personality eager to learn, develop and be part of a continuously growing team
    Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment
    Relevant, Sales or Events Management experience
    Multitasking and negotiation skills
    Fluency in English (verbal). A second and third language would be highly appreciated
    Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermis etc) would be also appreciated
    Flexible schedule required
Company information
  • Company:
    Ikos Andalusia
    Carretera Nacional 340, Km 164,
    29680 , Estepona, Málaga
    www.ikosresorts.com
  • Contact:
    Ms Andrea Villar

Expired offer, it is not possible to apply